103 thoughts on “Amazon Account Suspension – General Plan of Action and Appeal”

  • Hi, for the same reason, my seller account has been terminated. Could you please send me an example POA?
    I really need this, please help me. I’m waiting for your answer.
    Email:

    Reply

  • Hello,

    Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed.

    Why did this happen?
    We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy https://sellercentral.amazon.com/gp/help/G201808410.

    After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.

    You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?reftag=email_suspend or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

    We may not respond to further emails about this issue.
    Sincerely, Amazon.com
    Thank you, Amazon.com

    Reply

  • Hello sir my account was suspended any plan of action available
    .
    .
    .
    Hello,

    Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.

    Why is this happening?

    You have a separate account megn********mwork which was enforced for violating one of our policies. As a result, you may no longer use the EXCELLENT VENDORS Selling account to sell on Amazon.com.

    How do I reactivate my account?

    In order to reactivate this Selling account, EXCELLENT VENDORS please follow the below steps:

    1. You must first reactivate the account associated with megn********mwork by submitting an appeal. Please follow the instructions in the communication received for that account.

    2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, EXCELLENT VENDORS by using this link: https://sellercentral.amazon.com/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

    What if I don’t own the account – megn********mwork ?

    If you believe you do not own the other account, please follow the below steps:

    1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.com/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.

    2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.com/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.

    What happens if I do not send the requested information?

    If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.

    Regards,

    Seller Performance Team

    Reply

  • Hello Sir,

    I received the below notice from amazon, could you please help me with the Letter of appeal. As I have listed the products which allowed me to sell, also i was listing the products which are available from my dealer (supplies) .
    We have authorization letter from our dealer and also the sales person in our area supply product from that supplier and invoices are printed. The dealer is not ready to provide us with the company bill. In this case, we have listed the product to sell which now the account has been blocked. We want to request amazon with letter of appeal to reinstate our account. kindly , help us sir. we have stocks of other products, which we bought to sell exclusively in amazon, please help us to reinstate the account. And my account is suspended since Oct 2020 after i sold some product . So, sir will you please help me to reactivate my account.

    With regards…..

    Dear,

    We received your submission but do not have enough information to reactivate your account at this time. We cannot accept this invoice because we are unable to verify the supplier.

    Please send documents to verify your supplier’s supply chain:
    –Copies of invoices, receipts, contracts, delivery orders, E-Way Bills (if any applicable) and relevant extract of GSTR2A document or authorization letters issued in the last 365 days to verify your supplier’s supply chain; or
    –Provide an authorization letter and a complete set of documentation to prove a valid supply chain; or
    –If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.

    These documents must include:
    –Contact information for your supplier, and your supplier’s supplier, including name, phone number, address, email, and website.
    –Item description (for ease of our review, you may highlight or circle the ASIN(s) under review)

    You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

    How do I send the required information?
    To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) in Seller Central.

    What happens if I do not send the requested information?
    If we do not receive the requested information your listing and/or account may remain deactivated.

    You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select “Account Health” on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

    ————————————-
    ASIN: B01DLTW2V6

    Brand : Orient

    Title: Orient Electric Desk-71 400mm Table Fan (Crystal White)
    ————————————-
    Sincerely,

    Seller Performance Team
    https://www.amazon.in

    Reply

    • Hi Vatsal,

      Kindly forward the first suspension mail received from Amazon along with the POA you have submitted at amazingmarketer24@gmail.com so I can get more clarity about your case and advise you accordingly.

      Also, dealer can not provide you the authorization letter. Authorization letter has to come from the brand.

      Thanks,

      Reply

  • hello sir,
    i have submitted my poa i got this answer please help me to understand it
    Dear,

    You have been found to be related to an account beginning with.

    We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please take one of the following actions:

    1. Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
    OR
    2. Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
    OR
    3. Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.

    How do I send the required information?
    Please click on the View Appeal button on the Account Health dashboard (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

    What happens if I do not send the requested information?
    If we do not receive the requested information your account will remain deactivated. If you have any funds in your account, they will be available after any amounts due towards A-to-Z claims or chargebacks on your orders have been deducted. This may take up to 90 days.

    We’re here to help
    If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct” (https://sellercentral.amazon.in/gp/help/G1801).

    Additionally, please review general guidance for creating a plan of action (https://sellercentral.amazon.in/gp/help/G201623610).

    You can view your account performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
    — iOS App (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8)
    — Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in)
    Sincerely,
    Seller Performance Team
    Amazon.in

    Reply

  • Hi Team,
    My Amazon.com(US) account is suspended due to another account which has nothing to do with us. I have submitted the POA. Their team replied and mentioned and email which caused our account suspension. I don’t know who owns that account which caused our account suspension. Could you please let me know how should i tackle this situation or if you want to handle this case please let me know your fee.

    Thank you

    Reply

    • Hi Awais,

      I would suggest try contacting at the email id they have provided to know who has been found related. You might get some clue of what the reason could be. Based on that you can try to prove that the two accounts are in no way related.

      Apart from that, there is not much that can be done in this case.

      Unfortunately, Amazon needs very clear proof that the two accounts are not related based on the reason they have connected the two accounts. You need to address that exact reason. However, they will not tell you that reason. You may try to contact seller support multiple times and insist on getting the reason.

      In case you have used any public device or shared your device with someone else to operate the account, then chances may be that’s the reason and you can explain that.

      Reply

  • Hi Team,
    My Amazon US account is suspended due to another account which has nothing to do with us. We have two accounts but details are different for both of them. I have submitted the POA with amazon and clearly stated that we do have 2 accounts with different details. But amazon support team mentioned an email address(we don’t know that mail address) and said that this account caused your account suspension. Now please let me know what should i do as i really don’t know who owns that account which caused our account suspension.

    Thank you

    Reply

  • Hello Sir,

    I received the below notice from amazon, could you please help me with the Letter of appeal. As I have listed the products which allowed me to sell, also i was listing the products which are available from my dealer (supplies) . We already removed some of the listings when amazon warned
    Suspected Intellectual Property Violations, Product Authenticity Customer Complaints

    After adding some of the listings which is open to sell, the account got suspended. Request you to please help us with a letter of appeal to get reinstated.

    We have authorization letter from our dealer and invoices are handwritten, which amazon will not accept. The dealer is not ready to provide with printed bill. In this case, we have listed the product to sell which now the account has been blocked. We want to request amazon with letter of appeal to reinstate our account. kindly , help us sir. we have stocks of other products, which we bought to sell exclusively in amazon, please help us to reinstate the account.

    Regards
    Thank you
    Anitha K

    Dear

    Your Amazon Seller account has been temporarily deactivated and your listings have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).

    Why is this happening?
    We have taken this measure because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.

    In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.

    You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
    — Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/202190280)
    — Policies and Agreements (https://sellercentral.amazon.in/gp/help/521)
    — Amazon Services Business Solutions Agreement (https://sellercentral.amazon.in/gp/help/G1791)

    How do I reactivate my account?
    To reactivate your selling account, please send us the following information:
    — Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
    — If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
    — If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
    — Contact information for your supplier, including name, phone number, address, email, and website.

    You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

    How do I send the required information?
    To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq)

    What happens if I do not send the requested information?
    If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon.

    You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.

    We’re here to help.
    You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).

    You can learn more about the document requirements for appeals by visiting Seller Central (https://sellercentral.amazon.in/learn/courses?ref_=su_course_accordion&moduleId=464&courseId=6&modLanguage=English&videoPlayer=youtube)

    You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select “Account Health” on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
    —————————–
    ASIN : B084LBVY66

    Brand : : 495152

    Title : GM Spencer Ceiling Fan – Antique Copper (1200 mm)

    —————————–

    ASIN : B084LBRVMQ
    Brand : : 495152

    Title : GM Spencer Ceiling Fan – Antique Brass (1200 mm)

    —————————–

    ASIN : B084LBLXYL
    Brand : : 495152

    Title : GM Spencer Ceiling Fan – Brush Steel (1200 mm)
    —————————–

    Sincerely,

    Seller Performance Team
    https://www.amazon.in

    Reply

    • Hi Anithak,

      Your dealer cannot provide you authorization letter. Authorization letter has to be from the brand whose products you are selling on Amazon.

      Also, Amazon will not accept handwritten invoices.

      Best you can do is to either get brand authorization from the brand and printed invoices for future inventory and prove that in future you will comply with the policies.

      All The Best

      Reply

  • Dear Seller,

    Your Amazon selling account has been deactivated. Your listings have been removed. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.

    Why is this happening?
    You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.

    How do I reactivate my account?
    To reactivate your selling account, please send us one of the following:
    — An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
    — Evidence that demonstrates that the documents you provided are not forged or manipulated

    You can only send .pdf, .jpg, .png, or .gif files.

    How do I send the required information?
    Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).

    What happens if I do not send the requested information?
    If we do not receive the requested information within 90 days we will permanently withhold any payments to you and any remaining FBA inventory of the items that caused “inauthentic” complaints will be destroyed at your expense.

    We’re here to help
    You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560).

    You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amazon-Seller/id794141485) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
    Sincerely,
    Seller Performance Team
    amazon.com
    http://www.amazon.com

    Reply

    • Hi Rashid,

      Did you edit the documents or submitted forged documents to Amazon? If yes, then you will have to apologize for it and explain why you did it. However, there is no guarantee Amazon will reinstate the account after that as it is a major policy violation.

      If you have provided authentic documents, explain the same with more proof.

      Thanks,

      Reply

  • Hi,

    My company’s Amazon account was deactivated due to a drop-shipment violation. They said the customer received a package in another retailer’s box. Can you help with this?

    Reply

    • Hi Ariel,

      As per Drop Ship Policy of Amazon, packages should always be dispatched with the seller’s branding and invoice. There should be no mention of the drop shipper anywhere so if the customer has received the package in another retailer’s box, it is a policy violation.

      You need to write a POA acknowledging that you have made a mistake and apologize for the same. Further detail out the following in the POA:
      1. Root Cause – Why you made this mistake or what went wrong
      2. Corrective Measures – What immediate corrective measures you have taken
      3. How will you prevent it in future – explain what you are going to change in your selling process that will prevent such mistakes from happening in future.

      If you require a professionally written POA, you can follow the process at https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement

      Reply

      • I submitted a POA following the instructions you gave and within 10 minutes they sent me a message back asking to provide greater detail. I have done this 3 times now and always within minutes, they just send me the same message. Do you have any suggestions?

        This is what I most recently wrote to them:
        Upon review, I realize that a customer received one of our items in a Costco package. I admit that with this item, our inventory count was incorrect in warehouse and we were short in quantity. Therefore, we ordered it from Costco to drop ship to this customer.
        I apologize for this mistake.

        We will no longer use Costco to drop ship items to customers. All inventory staff has been instructed NOT to use any outside vendors to fulfill any order

        Going forward, all inventory staff is increasing the amount of inventory quantity checks to make sure that we are up to date and accurate in our count for our Amazon account.
        1. They will begin their day with a quantity check for each item.
        2. After all items have been pulled and orders checked, they will complete another quantity check for accuracy.
        3. At the end of the day, they must do one more check and give their reports to the manager before they leave.
        If an order cannot be fulfilled for any reason and inventory needs to be replenished, staff is instructed to cancel the order and email the customer in regards to the cancellation.

        Reply

        • Hi Ariel,

          1. Elaborate on the root cause, like why inventory was low or wrong and why you ordered from Costco.
          2. Add Corrective actions – what immediate corrective actions you had taken to resolve the issue.
          3. Elaborate on how you will prevent this from happening in future.

          Also, if you have restocked the inventory, you can tell that and submit the invoice for that.

          You can only provide as much details and concrete action points you have taken in the POA with proof. But since you have made a policy violation, so ultimately it is up to Amazon to decide whether to accept it or not.

          All The Best,

          Reply

  • Dear,

    You have been found to be related to an account beginning with.

    We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please take one of the following actions:

    1. Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
    OR
    2. Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
    OR
    3. Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.

    How do I send the required information?
    Please click on the View Appeal button on the Account Health dashboard (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

    What happens if I do not send the requested information?
    If we do not receive the requested information your account will remain deactivated. If you have any funds in your account, they will be available after any amounts due towards A-to-Z claims or chargebacks on your orders have been deducted. This may take up to 90 days.

    We’re here to help
    If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct” (https://sellercentral.amazon.in/gp/help/G1801).

    Additionally, please review general guidance for creating a plan of action (https://sellercentral.amazon.in/gp/help/G201623610).

    You can view your account performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
    — iOS App (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8)
    — Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in)
    Sincerely,
    Seller Performance Team
    Amazon.in

    Reply

  • Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled.

    Why is this happening?

    We have taken this measure because information available to us indicates that this account has misused Amazon’s services by issuing refunds or disbursements without sufficient justification. This conduct misuses Amazon’s services in violation of our Seller Code of Conduct
    (https://sellercentral.amazon.com/gp/help/G1801).

    Has your account been deactivated in error?

    If you believe there has been an error, please submit an explanation. Your explanation should include the following information:

    — Evidence or examples that demonstrate that your account complies with the Amazon Services Business Solutions Agreement.

    How do I send the required information?

    Submit this information to selling-partner-action-review@amazon.com.

    After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we confirm fraudulent activity or find that you have engaged in deceptive or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.

    Thank you,

    Amazon.com

    What’s happening here? I don’t understand..

    Reply

    • Hi Ekta,

      As per this mail, you have issued refunds to customers without any justification for example without customers returning the products on Amazon or without any official complaint from customers.

      This is a major policy violation as it shows that you are trying to either boost the value of your listings, get reviews, or minimize returns by directly providing returns to customers by contacting them or other arrangements. In short, Amazon thinks you have tried to manipulate the system to gain undue advantage.

      If you have issued refunds for genuine reasons and you can justify them, then submit the same to Amazon.

      Otherwise you need to submit a POA to Amazon apologizing for violating the policies and in that clearly explain the following:
      1. Why you issued refunds
      2. What immediate corrective actions you have taken
      3. What steps you have taken to prevent this issue in future.

      Do not blame the customers, other sellers or brands, or Amazon in any way.

      Mail this appeal letter at selling-partner-action-review@amazon.com

      Thanks,

      Reply

        • Hi Ekta,

          In that case, you will have to submit a proper explanation of the same along with a list of orders that were auto refunded, if possible.

          Thanks,

          Reply

      • Hi Saurabh,

        Same case happen with my amazon seller account. by mistake my staff issued refund while return or refund is not requested by buyer.

        after refunding sudden get deactivation mail. –

        Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled.

        please send me POA

        Thanks in advance

        Reply

        • Hi Sartaj,

          As stated in the comment above, same POA does not work for everyone even if the case is for same or similar issue. POA has to be written specific to your case based on what exactly has happened and what evidences you have.

          Sample POA’s have already been provided in the article for your reference.

          Professionally written POA, specific to your case, is part of the account reinstatement service (paid). Kindly check the details here -> https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement

          All The Best

          Reply

  • I am a new seller my account is suspended due to mapping of registered seller’s products
    So I can I reactivate my account.. Sir Please give me solution that how i reactivate my account ..i need a help>

    Reply

  • Hello Sir,
    I received the below notice from amazon but I am unable to understand the reason, could you please help me with the Plan of action.

    Your Amazon.in Seller account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

    Why is this happening?
    Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.in seller account.

    Amazon’s policy regarding Selling Policies and Seller Code of Conduct can be found at https://sellercentral.amazon.in/gp/help/G1801.

    How do I reactivate my account?
    To reactivate your account, please send us the following information, as applicable:
    – How long you have been in business.
    – Anticipated monthly sales on Amazon.
    – The address (URL or store address) of other stores where you sell these products.
    – Tracking information for recently shipped orders.
    – GSTIN, VAT ID, Tax ID, or Dun and Bradstreet (D-U-N-S) number.

    How do I send the required information?
    When you are ready to send us this information, please do so through the “Contact us” page (https://sellercentral.amazon.in/cu/contact-us). Alternatively, you can send this information to us by replying to this notice, found in the Notification page of the Customer Metrics section of your seller account. Tracking information can be found under Manage Orders.

    Reply

  • Hello,

    In accordance with Section 3 of Amazon’s Business Solutions Agreement, your Amazon selling account has been deactivated. Your listings have been removed. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.

    Why is this happening?
    We found that your account may be related to another Amazon seller account that is permanently deactivated due to concerns about the authenticity of items listed on that account. The sale of counterfeit products on Amazon is strictly prohibited.

    You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
    –Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
    –Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)
    — Amazon Services Business Solutions Agreement (https://sellercentral.amazon.com/gp/help/1791)

    How do I reactivate my ability to sell on Amazon?
    To reactivate your selling account, please review and address all Performance Notifications in Seller Central for your related Amazon seller accounts.

    How do I review and address Performance Notifications for my related Amazon seller accounts?
    In your related Amazon seller accounts, please click the Appeal button next to all Performance Notifications in Seller Central.

    What happens if I do not address all Performance Notifications in Seller Central for my related Amazon seller accounts?
    If you do not address the issues in your related Amazon seller accounts within 90 days, we will permanently withhold any payments to you.

    We’re here to help
    You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560).
    Sincerely,
    Seller Performance Team
    amazon.com
    http://www.amazon.com

    Reply

    • Hi,

      Amazon does not allow opening of multiple accounts without approval. And opening a new account when one account is suspended is basically an attempt to cheat Amazon and thus is a serious blunder.

      If you own another account that has been suspended due to product authenticity complaint, kindly get that reinstated first.

      All The Best

      Thanks,

      Reply

      • Respected sir,
        I would like to inform you that I do not have any other Amazon account I have only one account that is already has been suspended due to multiple or linked account under section 3 this is a only one account that I am using I do not have any other account I told Amazon that it might be systematically error

        Reply

        • Hi,

          1. Did you or anyone known have any Amazon account in any other name that had any information in common with this account?
          2. Did you access the account from any place which could have been used to access another Amazon Account or did anyone used your device to login into their Amazon account?
          3. Did you use access your account from any Internet Cafe or other such public place?

          If any of these is true, then that could be the reason for multiple account suspension and exact details will have to be provided the Amazon through a POA.

          If you are absolutely sure, that there is no other account related to your account in any way, then please contact seller support first and try to know from them the details of the other account. They usually don’t tell the email id easily, so you will have to insist them to tell you the email id of other account as you are not aware of any related account.

          Once you have that information or know the exact reason why this has happened, only then a proper POA can be written.

          However, it is extremely difficult to reinstate such accounts.

          Warning: Do not open another account. Else it will also be suspended and then there will be absolutely no way to reopen any of the accounts.

          Reply

  • on 23 Nov 2020, I followed you for my account suspension and made POA and within 1 days, my account got activated by Amazon. I am very happy and glad to saying Thank you Sir.

    Reply

    • Hi Hanuman,

      That’s great news! And really appreciate that you took time to leave a feedback!

      Make sure you understand all the policies of Amazon before going forward to be on the safe side.

      All the best!

      Reply

  • Hello
    My account got deactivated because of :
    Why is this happening?
    Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This includes, but is not limited to, placing fake orders to hold competitor’s inventory. Amazon’s policy regarding attempting to damage or abuse another Seller, their listings or ratings can be found at https://sellercentral.amazon.ae/gp/help/G1801.

    How do I reactivate my account?
    To reactivate your account, please send a plan of action that explains:
    — The root cause(s) of violating the section “All sellers must: not attempt to damage or abuse another Seller, their listings or ratings” in the Seller Code of Conduct.
    — The actions you have taken to resolve the policy violation.
    — The steps you have taken to prevent this violation in the future.

    Any suggestions?

    Reply

  • I AM IN NEW AMAZON SELLER MY ACCOUNT IS DEACTIVATE LATE SHIPMENT RATE 5 MONTHS BACK. I WILL SEND PLAN OF ACTION AMAZONTEAM. BUT NOT RESPOND TEAM BUT MY ACTION PLAN IS NOT SATISFIED AMAZON TEAM PLEASE GIVE ME A PLAN OF ACTION LETTER CORRECTLY.

    Reply

  • hi my seller account is suspended from 11 months , after many appeals my seller account still deactivated ,
    please help what to do now,

    Reply

  • Hi i am new seller my account turm over are also high per day 20k selling are done my account are deactivated now plz help my whole buisness are stoo plz help to reactivate my account, my account are deactivated for the copyright

    Reply

  • Please also send us the following information:
    A plan that explains:
    — The reason you are listing products that you are not approved to sell
    — Steps you have taken to resolve this issue
    — How you will prevent this issue in the future

    Here are a few things to consider as you work on resolving this:
    — Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
    — Packaging: Is the product in its original packaging as listed on Amazon?

    Kindly help I have send 3 plan to action but not get proper answer.

    Reply

  • Hi sir
    I am a new seller .
    My account suspended .

    Dear ,

    We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):

    You are offering items that may be inauthentic. A list of these items is provided below.

    Please send us the following information:
    — Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
    — If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
    — If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
    — Contact information for your supplier, including name, phone number, address, email, and website.

    You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

    ASIN B07F8PY5VN,B079JX4VWY and B07JQ9NJBT

    How do I send the required information?
    Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.in/gp/customer-experience/perf-notifications.html).

    What happens if I do not send the requested information?
    If we do not receive the requested information, you may no longer sell on Amazon.

    We’re here to help
    You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.

    You can view your account

    Reply

  • Hi
    My account has complaint because of Intellectual Property complaints. Please send me POA Below is a general template for POA/Letter of Appeal to resolve this issue in my seller account.

    Thanks

    Reply

  • Action Required: Listing Removed from Amazon

    Dear Seller,

    We removed some of your listings because of customer complaints about items listed at the end of this email.

    Why did I receive this message?
    Customers purchasing your products have complained that the items listed below appear to be used. Customers may perceive an item as used if the product has been opened, contains previous user data, or shows other signs of use such as scratches, dirt, or scuffs.

    Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.

    Learn more about our policies in Seller Central Help:

    Condition Guidelines (https://sellercentral.amazon.in/gp/help/200390640)
    Product Detail Page Rules (https://sellercentral.amazon.in/gp/help/200390640)
    Prohibited Seller Activities and Actions (https://sellercentral.amazon.in/gp/help/200386250)
    How do I reactivate my listings?
    You can edit and reactivate your listings in the Inventory section of Seller Central. Please also provide the following information:

    A plan of action that explains:
    The issue(s) that led to the complaints about the product condition or description of your items.
    The actions you have taken to resolve the issue(s) that caused the complaints about the product condition or description of your items.
    The steps you have taken to prevent future complaints about the product condition or description of your items.
    Here are a few things to consider as you create your plan:
    Sourcing: Are you sourcing the product from a trusted supplier that sells items in condition?
    Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
    Packaging: Is the product in its original manufacturer packaging as listed on Amazon?
    Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?
    Review your communications, reviews, and feedback from buyers to better understand the issues.
    Be as specific as possible in your plan.
    Do not limit your plan to issues with specific orders.
    Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below:
    These documents should reflect your sales volume on Amazon during the last 365 days.
    Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
    You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
    How do I send the required information?
    To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.

    What happens if I do not send the requested information?
    If you do not take steps to address this issue and we receive additional complaints about your listings, we may deactivate your Amazon seller account.
    We’re here to help
    You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).

    You can view your account

    Reply

  • Hello Sir ,
    Provide Solution for :-
    Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).

    Why is this happening?
    In accordance with Section 3 of Amazon

    Reply

  • Hello sir my Amazon account is suspended beacuse I have listing two products
    1:KONEX BADMINTON RACKET
    2:- FEBULO FACEMASK
    How to remove this suspended my account

    Reply

  • We received your information, but your plan is not complete. Our review of your account found that you are using multiple accounts for the purpose of manipulating Amazon customer reviews. Learn more about this policy in Seller Central Help (https://sellercentral.amazon.in/gp/help/200386250).

    To reactivate your account, please send the following:
    — A detailed description of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies.
    — Contact information (name, email address, website, etc.) for any third parties you engaged to obtain prohibited reviews or manipulate reviews.}– Identifying information for any customer accounts you or a third party used to post prohibited reviews.
    — List of any prohibited reviews remaining on the Amazon site.
    — A plan that explains how you will prevent product review manipulation in the future.

    How do I send this information?
    Submit this information by replying to this email with the requested details.

    What happens if I do not send the requested information?
    If we do not receive the requested information within 21 days of the original notification, your account will remain deactivated.

    We’re here to help
    If you have questions about this policy or your account, please search for “Prohibited seller activities and actions” in Seller Central Help (https://sellercentral.amazon.in/gp/help/200386250).

    Thank you,

    -Amazon
    Sincerely,
    Seller Performance Team
    amazon.in
    http://www.amazon.in

    Need help with Appeal Letter and POA for this

    Please reach out to me asap. 8839120988

    Reply

  • My Amazon account suspended due to some unaunthatic product which is in my listing please help me out

    Reply

  • Hi
    my account is new that suspended.

    Hi,

    Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).

    Why is this happening?
    In accordance with Section 3 of Amazon

    Reply

    • Hi Leyon, Your account has been suspended due to “INAUTHENTIC PRODUCT CLAIM”. Kindly refer to the below-mentioned link for each and every detail. POA is available in the article as well.

      Refer link –> http://bit.ly/2QJPfSn for POA

      Also, share all the documents Amazon has asked for.

      ALL THE BEST!!

      Reply

  • Hi sir
    I am a new seller .
    My account suspended .

    We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):

    You are offering items that may be inauthentic. A list of these items is provided below.

    Please send us the following information:
    — Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
    — If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
    — If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
    — Contact information for your supplier, including name, phone number, address, email, and website.

    You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

    ————————————-
    ASIN: B081S4Y6XL

    Brand: Nova

    Title: Nova 216 Pro Skin Advance Rechargeable Cordless Beard Trimmer for Men (White)

    ————————————–

    ASIN: B081HYN881

    Brand: Nova

    Title: NOVA PROFESSIONAL TRIMMER NS-216

    ————————————–

    ASIN: B07KRYBH9B

    Brand: Nova

    Title: NOVA PROFESSIONAL TRIMMER
    ————————————-

    How do I send the required information?
    Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller

    Reply

  • Hi
    My account has been suspended because of Intellectual Property complaints. Please send me POA Below is a general template for POA/Letter of Appeal to reopen suspended seller account.

    Thanks

    Reply

  • Hello , My account got suspended without giving me any reason .
    What to do ?Hello

    “Your Amazon.ae Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.

    We may not respond to further emails about this issue.

    Reply

  • I am a new seller my account is suspended due to mapping of registered seller’s products
    So I can I reactivate my account

    Reply

  • I AM IN NEW AMAZON SELLER MY ACCOUNT IS DEACTIVATE LATE SHIPMENT RATE 5 MONTHS BACK. I WILL SEND PLAN OF ACTION AMAZONTEAM. BUT NOT RESPOND TEAM BUT MY ACTION PLAN IS NOT SATISFIED AMAZON TEAM PLEASE GIVE ME A PLAN OF ACTION LETTER CORRECTLY.

    Reply

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