20 thoughts on “Amazon Account Suspended – Multiple/Duplicate Account: Plan of Action and Appeal

  • i want to open a amazon seller account, i have rented a floor in a building to operated my pickup operation and stock keeping, but the main problem is that in the same building another company also has an amazon account & pickups from different floor, can my amazon account get suspended if i give the same building number in my pickup address also

    • Hi Varun,

      You can operate from the same building,, mention the floor in the address. You should just have the rent agreement and utility bill for that address.

      Also, let the seller support know and take it in writing that there is no issue in such a scenario and save a copy of that, for future reference.

      All The Best,

  • if you want to change your pickup address from seller central account, does amazon require the address proof of the new pickup address?

    • Hi Varun,

      You must have the address proof of pickup address, just in case. Also, I would recommend making such changes through seller support.

      Thanks,

  • My account suspended due to related account. But, I have separate ownership and both accounts has no link with each other.
    Do you have any POA regarding this?

  • I plan to sell private label products on Amazon Seller Central in North America and Europe.

    Amazon wanted me A bill dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address visible. But my electricity bill was in my father’s name, There was an online statement of the internet bill – It had no signature, Next, I apply for a new credit card from my bank and get it within 1.5 months And collect valid statements. Later when I am able to collect all the documents for accounting and verification on Amazon, Then I close the (mdmostaimhossain@gmail.com Seller Name is- “RedRiverFashion”) account Talking to Amazon Customer Support, I closed the account completely and create a new account with this email (jibonmostaim@outlook.com Seller Name Is- “REDRiVERFASHiON”)

    It was totally my fault, I didn’t know that even if I closed my Amazon account, that data would still be with Amazon. So I closed an account and created a new Amazon seller account with all the documents. I apologize to you for this mistake.

    I only need one account so that I can sell my products in America and Europe. I have a seller account via this email (jibonmostaim@outlook.com) Yesterday I listed the product in the UK Marketplace. But there is also no permission to sell in North America due to having multiple accounts.

    How to reactive my one account

    • Hi Mostaim,

      Unfortunately, I will not be able to help you with this. Amazon will reinstate the account only in 2 cases:
      1. If you can somehow prove that the accounts were not related.
      2. If you reinstate the first account and then appeal for the second.

      In your case both are not possible and I haven’t seen any account being reinstated in such a situation. The best you can do is try to contact Amazon Seller Support to see if they have any solution for your case.

      All The Best!

  • Hello sir
    We had an trial account sit as it is from past 6 months in our common common computer for r&d purposes but recently one of our employee logged into our main account through that common computer. Hence the main account got suspended a while back . Now i am searching for a right solution as we feel he might have linked the trial account with same contact number of main account. We have downloaded the sample poa file. Would be a great healp if you share few more our issue related tips here or on our emaild id :- hansrajfoods.products@gmail.com
    Thank you very much for this feed

    • Hi Nikhil,

      As per Amazon guidelines, you are not allowed to own 2 seller accounts. The best you can do is mention that you had logged in through someone else’s computer as your device was not accessible at that time. And mention the IP and other details of that device and claim that you do not own another account. But in case there is anything common between the 2 accounts, then chances are low that the account will be reinstated.

      Good Luck.

  • Dear seller,

    Your Amazon selling account has been deactivated. Your listings have been removed. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.

    Why is this happening?
    You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.

    How do I reactivate my account?
    To reactivate your selling account, please send us one of the following:
    — An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
    — Evidence that demonstrates that the documents you provided are not forged or manipulated

    You can only send .pdf, .jpg, .png, or .gif files.

    How do I send the required information?
    Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).

    What happens if I do not send the requested information?
    If we do not receive the requested information within 90 days we will permanently withhold any payments to you and any remaining FBA inventory of the items that caused “inauthentic” complaints will be destroyed at your expense.

    We’re here to help
    You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560).

    You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amazon-Seller/id794141485) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

    Sincerely,

    Seller Performance Team
    Amazon.in
    https://www.amazon.in

    Sir meri future invoice accept ho gai hai but POA not Accept due to no An explanation that justifies why you provided documentation which appears to be forged or manipulated. so plz muje kya mention karna hoga
    plz help

    • Hi Ashok,

      Did you manipulate any of the documents that you submitted? If you did, then you have to explain what you did and why as this is a case of forgery.

      If you submitted all authentic documents and have not made any changes to them or manipulated them in any way, then you will have to prove it by providing some additional proofs that substantiate your claim.

      All The Best

  • Hello

    My account has suspended due to multiple seller account related violation
    But I have no any other account or related other account
    I create new account on Amazon and after 1 month has deactivated
    I have also create appeal and appeal has reject they demand for additional information and after
    Discussion from Amazon assist they tell me that your account related to the account which display name started with the ‘INC’ OR ‘RTD’ but in my contact there was no any another account as like it so
    What should I take next steps and what kind of appeal we should create from which my account Re activate

    Please give the advice

    Thanks & Regards
    Atromitos
    8818022935

    • Hi Harshit,

      It happens a lot of time that Amazon account is suspended due to multiple related accounts, even if your account is not related to any other seller account.

      It could also be because same laptop or Internet connection was used to open multiple accounts. Or the pickup address has already been used in the past. Or Amazon found any other information matching with another account.

      Kindly download the sample POA from the article above and edit it as per your details.

      If you require a professionally written POA from me or my team, you can follow the process here -> https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement

      • Even I am facing same issue my ac has been suspended stating that I have an another selling account with the name Sai Book Fair & Global Book……
        Request you to help me in re-activating the account….

    • If you are able to reinstate your account then please help me regarding this. I have the same issue. Kindly tell me which supporting documents you submitted to prove that you don’t own the second store. Also please provide me the plan of action you submitted with that. I am very grateful to you if you can help to solve this problem. And if my store reinstates, after that I’ll give you some money as well. I hope you will reply. Regards Abdul

  • Hi Sir,
    My account is suspended due to duplicate account. I have created another account for my friend with his details but i have added my credit card.

    That’s why my account is suspended

    how can i appeal to reopen my account.

    • Hi Shiv,

      Kindly download the sample POA from the link in article above. This is just a sample POA. You need to take reference from it, and write your own POA with details specific to your account and case.

    • Dear Rajesh,

      Kindly download the sample POA from the link in article above. This is just a sample POA. You need to take reference from it, and write your own POA with details specific to your account and case.

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