You may be a manufacturer, distributor, or a supplier and you doing great in your Amazon business. Your customers are happy with your genuine and quality products.
But, one day you got a notice from Amazon that your Amazon account has been suspended due inauthentic product claim by one of the customers.
Your whole business comes to halt and you can’t understand what & where I have done wrong. You just need a quick fix that bring your business back online and that fix is Plan-Of-Action or Letter-Of-Appeal to re-open your Amazon account.
Table of Contents
What are Inauthentic Products?
Inauthentic products are the products that are not purchased from the manufacturer or authorized distributor. These products may or may not be fake thus, it doesn’t come under the category of Counterfeit products.
What are Inauthentic Products as per Amazon?
From Amazon perspective, a product is defined inauthentic on the basis of where it is purchased by the seller. If a seller has purchased any product from other than authorized manufacturer or distributor, Amazon it will be considered as inauthentic irrespective of the fact that product is genuine and have a real brand name.
In short, inauthentic means a product is not purchased from a legal and authorized manufacturer or distributor.
Amazon doesn’t consider inauthentic products as completely “FAKE”, but they might be part of the gray market and that can make the category complicated while selling. Thus, doesn’t allow sellers to sell such products.
Sample E-mail (Seller Account Suspension Notice)
Below is the notice of Amazon seller account suspension for the inauthentic product:
Dear Seller, Your Amazon Seller account has been temporarily deactivated and your listings are no longer active. Funds will not be transferred to you but will be held in your account while we work with you to address the following issue. Why is this happening? We received complaints about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help: -- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/202190280) -- Policies and Agreements (https://sellercentral.amazon.in/gp/help/521) How do I reactivate my account? To reactivate your selling account, please send us the following information: 1) Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below --These documents should reflect your sales volume during the last 365 days. --Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information. --You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review. 2) A plan of action that explains: -- The root cause(s) that led to the complaints about the authenticity of your items. -- The actions you have taken to resolve the complaints about the authenticity of your items. -- The steps you have taken to prevent future complaints about the authenticity of your items. Here are a few things to consider as you create your plan: --Sourcing: Are you sourcing the product from a trusted supplier? --Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed? --Packaging: Is the product in its original packaging as listed on Amazon? -- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately? --Review your communications from buyers to better understand the issues. --Be as specific as possible in your plan. --Do not limit your plan to issues with specific orders. You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon. in/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account may be deactivated. We're here to help. You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in. Has your account been deactivated in error? If you believe the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue and we will investigate your concern (for example, a complaint created by a competing Amazon seller). You can view your account’s performance at (https://sellercentral.amazon. in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/ app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/ store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. ----------------------------- ASIN: B25XJG51P8, B51ABHTPW3, B85HJQLKWK ----------------------------- Sincerely, Seller Performance Team Amazon.in
Reason for suspension notice due to Inauthentic Products Claim
Amazon never finds out that you are selling an inauthentic or fake product until or unless one of your buyers complains against you. The moment a single buyer files a concern that the delivered product is inauthentic, Amazon will act on it and ask for proof from you.
Why Do Customers Complain of Inauthentic Products?
Buyers often don’t differentiate between original & fake product. They simply file a complaint against the seller for selling an inauthentic product. This leaves you as a seller in a perplexed and irritating situation.
Customers complain against you irrespective of the fact that product is 100% authentic. This can happen due to poor packaging w.r.t Amazon’s customer’s expectation. Buyers usually complain about an inauthentic product due to pre-conceived notions between the product that they have seen on Amazon and the one they get.
These complaints should be reported under “Not As Advertised” but buyers normally never do this. Thus, it’s your job to make the things correct by doing proper packaging and show amazon the source you have purchased the product from.
Product similarity with other brands is the second reason for inauthentic complaints. Customers believe that you are selling fake products or inauthentic product and raise a complaint against you.
Again, you have to take corrective measures by providing detailed product descriptions to the customers to avoid any confusion.
How To Avoid Amazon Account Suspension Notice
Inauthentic complaints are quite common on Amazon and they are generally reinstated easily & quickly. The one and the only way to re-open the suspended account is to provide the proof that products have been purchased from an authorized manufacturer or distributor. For this, you will need the brand authorization letter for each product as well as the invoices for purchase of these products.
Following points need to be focussed to avoid Amazon Account Suspension:
-
Research Well About Your Supplier
Before dealing with any supplier or wholesaler or distributor, perform your own research about them. Check their reviews and ratings in online space and try to figure out their feedback in the real world. Are these suppliers giving legit goods? Are they trustworthy? Ask such basic questions, it will keep you away from the suspension.
-
Proper Documentation
The things that can save you from suspension due to inauthentic claim are invoices, copies of packing slips, order forms, etc. These are your weapon to fight against the counterfeit claim. Amazon just wants more and more information such as distributor details, product description, colors, MRP, sizes, and more.
-
Provide Quality Packaging
Customers always want more from Amazon. They expect great products should come with great packaging. And, if they don’t receive what they anticipated, they won’t hesitate for a second to file a complaint against you.
-
Ensure Original Product Packaging is Intact
Always ensure that the original product packaging, as created by the brand, is intact and in good condition. This is one of the most basic thing that almost every customer notices about the received product. Even if the box, envelope or packet appears to be damaged or even slightly tempered with, the customer will grow suspicious.
-
Provide Genuine and Complete Details
Always provide genuine details with all possible information about the product while creating the listings, this will proactively reduce the risk of false expectation.
-
Display Exact Photos as much as possible
Ensure that the photos of the products as well as packaging being displayed on Amazon match the ones that will be shipped.
To resolve this complain issue, you need to provide proof to Amazon again.
How To Re-open Suspended Account
A detailed Plan-Of-Action or Letter of Appeal with all the proof showcasing the source of the product purchased can re-open your account in 2-3 days.
Note: You MUST provide the brand authorization letter for the products in question as well as the invoices to Amazon. It is a part of the policy of selling on Amazon. If you fail to do so, Amazon will not reopen your account.
Once you have all the details with you, you can download a try & tested version of POA for inauthentic product complain:
Sample Plan-of-Action (POA) / Letter of Appeal (Free Download)
👉Click here to Download Plan-Of-action (POA)/Letter of Appeal for Inauthentic Products Claim
Amazon-POA-Inauthentic-Products-Claim👉Click here to Download Plan-Of-action (POA)/Letter of Appeal for Inauthentic Products Claim
Conclusion
Amazon’s definition for an inauthentic product is quite different from its literal meaning. The only thing that you need to care of as a seller is to keep the proof of product purchase and show it to Amazon when asked. The most pivotal thing is your purchase should be from an authorized manufacturer or distributor only.
To know more about seller account suspension and other major reasons, read 👉 How to reopen suspended seller account – A Complete Guide
——– If you still have any concern regarding Amazon or any other Digital Marketing strategies, ASK THE QUESTION in the comments below ——–
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of “Amazon Business Solutions Agreement.” Your listings have been removed.
Why did this happen?
We took this measure because we believe your account may have been used to engage in prohibited, illegal, or fraudulent activity. This is a violation of “Amazon Business Solutions Agreement”:
https://sellercentral.amazon.com/gp/help/external/G1791/?ref=us_sel_em_blk_l1 _bsa
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
— An explanation for the activity occurring in your account.
— Evidence or examples that demonstrate your account complies with our “Amazon Business Solutions Agreement.”
How do I send this information?
Submit this information in Seller Central help:
https://sellercentral.amazon.com/performance/dashboard/?ref=us_sel_em_blk_l2 _dsh
We’re here to help
If you have questions about this information, please reference the “Seller Code of Conduct”:
https://sellercentral.amazon.com/gp/help/external/G1801/?ref=us_sel_em_blk_l3_coc
After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account. If we again find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.
You can view your account performance by visiting “Account Health”:
https://sellercentral.amazon.com/performance/dashboard/?ref=us_sel_em_blk_l5_dsh
You can also select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
— Download iOS App:
https://itunes.apple.com/us/app/amazon-seller/id794141485
— Download Android App:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US
Amazon.com
Hi Zohra,
Is there any activity you are aware of that may have caused this?
Examples:
– Providing incorrect information when creating the account
– Fake Orders or Fake Reviews
– Trying to boost organic rankings using fraudulent methods
– Getting external traffic
– Were you selling something not allowed, or a copy product?
Kindly share all possible details so that I can advise accordingly!
Thanks,
Sorabh
Dear Seller,
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement.
We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal. Funds in your account will be available after any A-to-Z claims or chargebacks are deducted. This usually takes about 90 days.A list of these items is at the end of this email.
Why is this happening?
You have not sent us the information we requested in order to address the complaints we received about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
How do I reactivate my account?
To reactivate your selling account, please send us the following information:
1. Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below.
— These documents must reflect your sales volume during the last 365 days.
— Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
— You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
2. A plan of action that explains:
— The issues that you believe caused the complaints about the authenticity of your items.
— The actions you have taken to resolve the issues that caused the complaints about the authenticity of your items.
— The steps you have taken to prevent future complaints about the authenticity of your items.
When creating your plan:
–Review your communications from buyers to better understand why the customer perceived your items to be inauthentic, and provide an explanation for the issues that led to complaints about the authenticity of your items.
–Be clear, concise, and as specific as possible. Focus on the facts and events that led to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission.
–Do not limit your plan to issues with specific orders. Instead, focus on the general practices you will adopt to prevent this type of issue in the future, considering the following questions:
–Sourcing: Are you sourcing the product from a trusted supplier that sells authentic items?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
–Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?
–Review your communications, reviews, and feedback from buyers to better understand the issues.
–Be as specific as possible in your plan.
–Do not limit your plan to issues with specific orders.
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com.
We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
If you have FBA inventory of these items, they will be destroyed at your expense.
We’re here to help.
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue and we will investigate your concern (for example, a complaint created by a competing Amazon seller).
————————————-
ASIN-B07T512Y2G
-FLAIR FC 837 Desktop Series Electronic CALCULATORS
——————————
ASIN-B00A0MYXA6
-Pentel Arts Sign Pen with Brush Tip, Black Ink – 1 Pack (SES15NBPA)
——————————
ASIN-B08L6P4994
Pierre Cardin Twist Refill (Blue), Set of 10 Pieces
————————————-
Sincerely, Merchant Review Team, Amazon.in
We are distributors of these 3 brands, and we have invoices of product and authorize distributor letter
Hi Zaid,
Replied to your email. I have asked for few more details over mail. Kindly respond to that.
Thanks,
We received your submission but do not have enough information to reactivate your account at this time. We cannot accept this invoice because we are unable to verify the supplier.
Please respond to this email with documents required from your supplier’s supplier:
— Copies of invoices, receipts, contracts, delivery orders, E-Way Bills (if any applicable) and relevant extract of GSTR2A document or authorization letters from your supplier’s supplier issued in the last 365 days.
— If you are not the brand owner, provide an authorization letter and a complete set of documentation to prove a valid supply chain.
— If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
— Contact information for your supplier’s supplier, including name, phone number, address, email, and website.
— Item description
You can only send .pdf, .jpg, .png. or .gif files. These documents must be authentic and unaltered. You may remove pricing information, and you may remove unrelated transactions from the GSTR2A document, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
Please send the required information by replying to this email.
What happens if I do not send the requested information?
If we do not receive the requested information your account may remain deactivated.
We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).
You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
————————————-
ASIN: B08HXW3XP6
ASIN: B08TH18G7H
ASIN: B08KPJ2RCV
ASIN: B08TH18G7H
ASIN: B08KPY9FWQ
————————————-
Sincerely,
Seller Performance Team
https://www.amazon.in
Dear Asim,
The reply from Amazon clearly says that they are unable to verify the supplier. So you need to submit more proof showing that you purchased genuine products from authorized supplier or your supplier purchased from an authorized source.
For this you need to submit Contact information for your supplier’s supplier, including name, phone number, address, email, and website.
Also, you need to provide brand authorization letter for the products in question to prove that you are authorized to sell them.
If you do not have these documents, are selling generic products through brand listings or selling copy products, then, it is a policy violation and you need to detail out the following in your POA.
1. Root Cause of causing IP violation and selling counterfeit products: Why you made this mistake and what other mistakes you have done that caused account suspension.
2. Corrective Steps taken to resolve the issue: Every possible step (small or big) you have taken to correct your mistake including apology to the brand.
3. Preventive actions taken so that it does not happen in future: Everything that you will be doing in future to make sure that it is not repeated.
Note: Do not blame customers, other sellers or Amazon in any way in the POA.
Also, you need to submit a proof of how you will comply with Amazon policies in future.
If you require further professional assistance for the same, you can look at our Amazon Seller Account Reinstatement Service at 👉 https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement.
Hi,
I am new to amazon business. My account has been deactivated due to authenticity. This is the mail which i have got. I wont be able to get brand authorization letter because i have recently started. How do i reactivate my account?
Dear Jwalantham/Jwalantham Enterprises,
We received your submission but do not have enough information to reactivate your account at this time. We cannot accept this invoice because we are unable to verify the supplier.
To reactivate your account, please send the following information:
1) Copies of additional invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the bottom of this email:
–These documents should reflect your sales volume during the last 365 days.
–Please include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
2) An updated plan of action that explains:
— Greater detail on the issue(s) that you believe caused the complaints about the authenticity of your items.
— Greater detail on the actions you have taken to resolve the issue(s) that caused the complaints about the authenticity of your items.
— Greater detail on the steps you have taken to prevent future complaints about the authenticity of your items.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
Please submit this information by replying to this email.
What happens if I do not send the requested information?
If we do not receive the requested information, your account may be deactivated.
We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).
You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
————————————-
ASIN: B0081PLKS2 , B00DMCL5XY , B00IO3KM12
————————————-
Sincerely,
Seller Performance Team
Amazon.in
https://www.amazon.in
Hi Mamatha .. i’ve similar case (Oct 2023). Was wondering if can get some guidance?
please send us first POA
Your Amazon selling account has been deactivated. Your listings have been removed. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
— An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
— Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.in/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days we will permanently deactivate your account and you will no longer be able to sell on Amazon.
We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).
You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
HELP ME PLEASE IN WRITTEN POA
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/201165970)
Policies and Agreements (https://sellercentral.amazon.in/gp/help/521)
Amazon Services Business Solutions Agreement (https://sellercentral.amazon.in/gp/help/G1791)
How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
Contact information for your supplier, including name, phone number, address, email, and website.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.in/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated. Failure to successfully appeal this decision may result in funds being withheld.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.
We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).
You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
————————————-
ASIN: B003MP2A2Q
Brand: Himalaya
Title: Himalaya Tentex Forte Tablets – 10 Tablets (Pack of 10)
————————————-
ASIN: B015E3AP1Q
Brand: Himalaya
Title: Himalaya Bael Tablets 250 mg-60 Tablets
————————————-
ASIN: B01DQTQ1RM
Brand: Himalaya
Title: Himalaya Wellness Amalaki Immunity Wellness Tablets (60 Tablet)
————————————-
Please let me know your mobile number
Hello Sir My Account Is Suspended
i Recieved This Mail
Dear
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):
You are offering items that may be inauthentic. A list of these items is provided below.
Please send us the following information:
— Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
— If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
— If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
— Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
————————————-
ASIN: B08H5KNWTD
Brand: Screencart
Title: Screencart LCD + Touch Screen Display Compatible with Redmi 8 / 8A Black
ASIN: B082KWBSCN
Brand: SIRIUS
Title: SIRIUS Care Compatible for Oppo A3s – LCD Display + Touch Screen Digitizer Assembly (Black)
ASIN: B07XBMH9ZW
Brand: RPATEL
Title: RPATEL LCD Touch Screen Display Combo for Xiaomi Mi Redmi Note 5 (Black)
————————————-
How do I send the required information?
Please submit your appeal by following the instructions on the Account Health page in Seller Central (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq)
What happens if I do not send the requested information?
If we do not receive the requested information, you may no longer sell on Amazon.
We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.
You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
Amazon.in
https://www.amazon.in
Hi Abdul,
Kindly forward the first suspension mail and POA submitted by you at amazingmarketer24@gmail.com
Hello Sir This Is First Email On Suspended Account my
Dear (15)Md Hassan/SILKWIRE,
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
— Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/202190280)
— Policies and Agreements (https://sellercentral.amazon.in/gp/help/521)
— Amazon Services Business Solutions Agreement (https://sellercentral.amazon.in/gp/help/G1791)
How do I reactivate my account?
To reactivate your selling account, please send us the following information:
— Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
— If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
— If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
— Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.in/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.
We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).
You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
—————————–
ASIN: B08H5KNWTD
Brand: Screencart
Title: Screencart LCD + Touch Screen Display Compatible with Redmi 8 / 8A Black
ASIN: B082KWBSCN
Brand: SIRIUS
Title: SIRIUS Care Compatible for Oppo A3s – LCD Display + Touch Screen Digitizer Assembly (Black)
ASIN: B07XBMH9ZW
Brand: RPATEL
Title: RPATEL LCD Touch Screen Display Combo for Xiaomi Mi Redmi Note 5 (Black)
—————————–
Sincerely,
Seller Performance Team
Amazon.in
https://www.amazon.in
Hi Abdul,
Your account has been suspended due to inauthentic products. If you have the Invoices and Brand Authorization for the products in question, kindly submit those to Amazon.
1. Invoice should clearly show the name of products and contact details of supplier.
2. Brand Authorization should clearly mention that you are authorized to sell the products on Amazon.
If you do not have brand authorization or invoices, or if you have mapped a generic product onto listings of other brands/sellers, then first of all remove those listings.
Then you need to write a POA apologizing for violating the policy and clearly giving the answers to the following:
1. Root Cause – Why you think you ended up violating the policy?
2. What Corrective actions you have taken? Example: removed all listings violating the policy, etc.
3. What steps you have taken to prevent such issues in future?
If you have mapped a generic product on Brand listings, then mention it in the POA that you were selling generic product but mapped it incorrectly.
Include contact details of supplier for each product in the POA
Make sure you remove all such listings for which you do not have invoices or brand authorization letter (even those not mentioned in the suspension mail) before submitting the POA.
If you require a professionally written POA from me or my team, you can follow the process at https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement
i require your team professionally written
and i have not invoice i m already listed remove
Hi Abdul,
If you don’t have invoices, then chances of instatement are extremely low.
The best we can do is to draft a proper POA apologizing for the mistake and present the steps taken to prevent such action in future.
However, it is ultimately at Amazon’s discretion and we can not provide any guarantee.
If you would still like to take our service for POA, kindly follow the process at https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement
Hello,
My account was suspended. Kindly help me in the process of reinstating it.
Your Amazon selling account has been deactivated. Your listings have been removed. Funds available in your account will be withheld. If you have FBA inventory of the items causing “inauthentic” complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
We found that your account may be related to another Amazon seller account that is permanently deactivated due to concerns about the authenticity of items listed on that account. The sale of counterfeit products on Amazon is strictly prohibited.
How do I go on about reinstating this.
Please help.
Hi TEB Traders,
I have already replied to you on mail. Kindly check.
Thanks,
Please help me what is the solution of my issue i received this email from amazon today
Dear EdragonMall,
Your Amazon Seller Account has been temporarily deactivated in accordance with Part 3 of the Amazon Business Solutions Agreement. Your offers to sell have been removed .. Money will not be transferred to you but will be frozen in your account while we work with you to address the following issue.
Why does this happen?
We have received complaints about the authenticity of the products listed at the end of this email. To ensure that customers can shop with confidence on Amazon, we take complaints about “fake” products very seriously. It is strictly prohibited to sell products that simulate original products on Amazon.
You can learn more about Amazon’s policies regarding selling Simulated Genuine products in the Help section of the Seller Center:
– Amazon’s Anti-Parse Policy (https://sellercentral.amazon.sa/gp/help/201165970)
Policies and Agreements (https://sellercentral.amazon.sa/gp/help/521)
– Amazon Services Business Solutions Agreement (https://sellercentral.amazon.sa/gp/help/G201190440)
How do I reactivate my account?
To reactivate your sales account, please write to us with the following information:
1) Copies of invoices or receipts issued by your supplier in the last 365 days of the ASINs listed for sale below.
These documents should reflect your sales volume during the last 365 days.
Please include your supplier’s contact information, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will keep your supplier’s contact information confidential.
You can remove the pricing information, but the rest of the document should be clear. To facilitate our review, you can mark or circle the ASIN number (s) under review.
2) An action plan showing the following:
The problem (s) that you think has caused complaints about the authenticity of your products.
The actions you have taken to solve the problem (s) that caused complaints about the authenticity of your products.
Steps you have taken to prevent future complaints about the authenticity of your products.
A business plan is required regardless of the true originality of your products, and it is intended to help determine the cause of customer complaints and how you intend to address them.
When creating your plan:
Review the communications received from buyers to better understand why the customer feels that your products are fake, then provide an explanation of the problems that have led to complaints about the authenticity of your products.
Be clear, brief, and specific as possible. Focus on the facts and events that led to the problem rather than providing an introduction to your product, business, or customer. Remove from submitting other questions or references for ongoing support cases.
Do not limit your plan to problems with specific requests. Instead, focus on the general practices you’ll adopt to prevent this type of problem in the future, keeping the following questions in mind:
Sources: Is your source of the product a trusted supplier who sells original products?
Selling Proposition: Is the product accurately described on Amazon? Have you made sure that there is no ambiguity and that the customer is well aware of the specifications?
– Package: Is the product in its original packaging as displayed on Amazon?
Shipping: Have you taken all appropriate steps and quality checks to ensure the product is properly stored, packed and shipped, and not damaged when shipped?
Review communications, ratings and reviews from buyers to better understand problems.
Be as specific as possible in your plan.
Do not limit your plan to problems with specific requests.
You can only submit files in .pdf, .jpg, .png, or .gif formats. These documents must be original and unaltered.
How do I send the required information?
Please send this information by clicking the Request Reconsideration button next to this message on the Performance Notices page in the Seller Center: (https://sellercentral.amazon.sa/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful reconsideration requests (whichever is earlier), your account may be permanently disabled.
Failure to successfully request review of this decision may result in withholding of funds and any FBA stock (shipped by Amazon) of products that caused complaints of “bogus” products may be destroyed at your expense.
We are here to help you
You can get help creating your plan in the Help section of the Seller Center (https://sellercentral.amazon.sa/gp/help/200370560). You can view the balance and settlement information in the “Payments” section of the Seller Center. If you have questions about this information, please write to payments-funds@amazon.sa.
Is your account disabled by mistake?
If you believe complaints about the authenticity of your products are unjustified or received in error, please explain how you identified the issue and we will investigate your concern (for example, a complaint created by a competing seller on Amazon).
You can view your account performance at (https://sellercentral.amazon.sa/performance/dashboard?ref=ah_em_pq). The Account Status Dashboard shows how well your account is performing against the benchmarks and policies required to sell on Amazon.
—————————–
ASIN: B07MCR5JL1 B0847PML5M B00YA8LFPW
—————————–
Hi Yasir,
If the products you are selling are exactly of the same brand as that mentioned on the listing, then submit the purchase invoices of these products to Amazon.
Draft a POA with the following:
1. Apologize for violating policies if the product you were selling was not of exact same brand.
2. Please check if you have received any complaints on Amazon regarding these products and explain the root cause of the issue.
3. If you do not have brand authorization letter or the products shipped to customer were not of exactly the same brand, then explain what you have done to correct the error and how you will prevent such issues in future.
Submit this POA with purchase invoices you have for the products.
You can refer the sample POA above in the article for the same.
If you require professionally written POA from me or my team, kindly follow the process at https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement
All The Best!
products shipped were not exactly same and also i dont have any invoices to submit..please help me
Hi Yasir,
In that case, it is actually a case of fraud wherein you have sold an inauthentic product.
Kindly download the sample POA from the article above and edit it with your details before submitting.
However, chances of account reinstatement are low as Amazon takes such complaints very seriously.
If you require professionally written POA from me or my team, kindly follow the process at https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement
All The Best!
Hello sir ,
i have received an email from amazon about my account suspension. Here it follows:
Dear Ragini Rai/Ragni creation,
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your Amazon Seller account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following issue.
Why is this happening?
You have items listed against an ASIN that is misbranded, and is infringing on a third party’s rights. This is a violation of our policies. In order to ensure that customers can shop with confidence on Amazon, we may require sellers to obtain additional approval to list certain products and brands.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
— Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/202190280)
— Policies and Agreements (https://sellercentral.amazon.in/gp/help/521)
–Product Detail Page Rules (https://sellercentral.amazon.in/gp/help/200390640)
–Amazon Intellectual Property Violations (https://sellercentral.amazon.in/gp/help/201743940
–Amazon Services Business Solutions Agreement (https://sellercentral.amazon.in/gp/help/G1791)
How do I reactivate my account?
To reactivate your account, please send the following information:
1) Copies of invoices or receipts from your supplier issued in the last 365 days for the ASIN(s) and brand(s) listed below.
–These documents should reflect your sales volume during the last 365 days.
–Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
2) Update the below listing(s) so they reflect the appropriate brand name, or list your inventory against a properly branded ASIN.
Here are a few things to consider as you create your plan:
–Sourcing: Are you sourcing the product from a trusted supplier that sells items in new condition?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
–Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?
–Review your communications, reviews, and feedback from buyers to better understand the issues.
–Be as specific as possible in your plan.
–Do not limit your plan to issues with specific orders.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.in/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account may be permanently deactivated.
We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.
You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
————————————-
ASIN: B08KVVX918
BRAND: Generic
TITLE: Ragni Collection Avenger Like Flying Hero with Hand Sensor Control with USB Charger (Hulk)
ASIN: B08KQ1Y9XN
BRAND: Generic
TITLE: Ragni Collection Avenger Like Flying Hero with Hand Sensor Control with USB Charger (Spiderman)
ASIN: B07FJLM1P3
BRAND: plutofit
TITLE:Avenger Like Flying Hero with Hand Sensor Control with USB Charger (Batman)
————————————-
Sincerely,
Seller Performance Team
Amazon.in
https://www.amazon.in
But i have listed it under “Generic” brand name. kindly help
Hi Saurabh,
Is the product branded? And have you created new listings or added to existing listing on Amazon?
If the product is branded, you can not list it as generic.
You need to ensure that all your listings have correct brand information and you have the brand approval to sell those products.
Also, the products must be purchased from genuine supplier and you must have proper GST invoices for all the products you list on Amazon.
Please help send plain of action
HI SIR MY AMAZON ACCOUNT HAS BEEN DEACTIVATED. PLEASE HELP ME SIR HOW I GET REACTIVATE MY ACCOUNT AGAIN ? HERE ARE REASON WHY MY ACCOUNT HAS BEEN DEACTIVATE.
Dear kuldeep Kumar/KULMEET AESTHETIC,
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):
You are offering items that may be inauthentic. A list of these items is provided below.
Please send us the following information:
— Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
— If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
— If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
— Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
————————————-
B01JIPTL0M : AMPEREUS Ethnic Designer Pure Leather Kolapuri for Girls & Women.
B01JIPTPOE : AMPEREUS Ethnic Designer Pure Leather Kolapuri for Girls & Women.
B01JIPTSV4 : AMPEREUS Ethnic Designer Pure Leather Kolapuri for Girls & Women.
————————————-
How do I send the required information?
Please submit your appeal by following the instructions on the Account Health page in Seller Central (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq)
What happens if I do not send the requested information?
If we do not receive the requested information, you may no longer sell on Amazon.
We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.
You can view your account
Hi Kuldeep,
Kindly forward the first suspension mail received from Amazon and POA submitted by you at amazingmarketer24@gmail.com
Hello Sorabh,
buyer placed 3 orders in 1 year. 1st 2 orders he placed last year year in September month then after 2 or 3 days he returned it in used condition. Our product is just 1 time use so This year again he placed new order in same September month & then again after 2 or 3 days he raised the return request with this reason that
Hi Gaurav,
Kindly submit an appeal highlighting the same. Also, include both the order Ids and buyer details. And if you have the photo or video of the product, kindly submit that too along with the appeal.
All The Best
Mera account suspended ho gya mujhe ye mgs aaye , please mein kese plain of action bana k du
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why did this happen?
We arrived at this decision because we were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
ASIN: B07WSCK1N2, B07WSCK1N1, B07YRVKDPX, B07XGRLL2G, B07XMMWYL2, B06XXNHKJV, B019Z30DLS, B0779YWP79, B07CZJXHJN, B07WV3B4Q4.
You can view your account performance and more details on the ASIN(s) at (https://sellercentral.amazon.in/performance/dashboard?reftag=email_block) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
We
Hi Rizwan,
It looks like your account was suspended because of intellectual property violation. You would have received a warning on your listings before suspension.
You can check the link below for complete details regarding Suspension due to Intellectual Property Complaint and sample POA:
https://amazingmarketer.in/amazon/account-suspension/amazon-account-suspension-intellectual-property-complaint-plan-of-action-and-appeal
Hello,
Recently I have received a mail from amazon.uk
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon
Sir,
My account has been suspended due to Amazon product inauthentic policy. Now amazon is begging Invoice and Brand authorization letter. I have only Invoice of Genuine Products but i dont have Brand Authorization letter. Please help me
Hi,
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon
Hi Ankit,
Your Account is suspended due to inauthentic product claim. You are not allowed to sell branded products on Amazon without brand authorization. You can download the sample POA from the article above, and edit it as per your exact case.
Also, either arrange for Brand Authorization for products in question or remove listings that violate Amazon’s policy and then submit the POA along with invoices.
If you require a professionally written POA from my team of experts, kindly visit https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement for the process.
Good Luck.
Hi,
My account has been temporarily deactivated. Kindly help me out to get this sorted.
Below is the message I’ve received from Amazon team.
In accordance with Section 3 of Amazon
Hi Tushar,
Your account is suspended due to incorrect branding of products which is a case of brand infringement. As I can see from your listings for the said ASINs, the image of product shows TWS as brand, title has H&G Collection, while the brand is listed as generic. There is no sync between the provided information.
If it is a generic product, you can not use a brand image.
Kindly update your listings to reflect the correct information and then submit a plan of action to Amazon along with the invoices of all products in question along with supplier details. Also mention in the POA, that you have updated the listings as per Amazon’s policies.
If you require a professionally written POA from my team of experts, kindly visit https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement for the process.
Good Luck.
Hi sir
Ashish Here
I used to sell Face mask but due to few customers negative comments, amazon deactivated my account.
And gave us reason of Brand inauthenticity.
My product is genuine and I have submitted all the invoices but still they reject my application and now i got a mail and now they are asking a lots of letters from my side specially POA.
I Am thankful to you because have seen POA template on you site, but i still believes my product is genuine and branded . So is it ok to write in POA that we are accepting that our products were fake ?
I am very much confused in writting POA
Please help sir
Hi Ashish,
First, the definition of inauthentic is different from Amazon’s perspective. If you don’t have the invoice as well as brand Authorization, then the product is considered to be inauthentic.
Please share the suspension mails from Amazon and POA submitted by you at amazingmarketer24@gmail.com along with exact details of the case.
Same issue
Hi Umesh,
Please share the suspension mails from Amazon and POA submitted by you at amazingmarketer24@gmail.com along with exact details of the case.
Sir Meri bhi same problem hai intellectual property complaint ke Karan Mera account bhi suspended haogaya hai Maine POA bhi Diya Parr koi response nHi Aya
Please help me
Hi Shubh,
Kindly share the Suspension Email and copy of POA that you have submitted to Amazon at amazingmarketer24@gmail.com.
Also, when did you submit the POA?
Hi Sorabh ji,
My Amazon seller account has been suspended due to inauthentic complaint. I started selling toys on amazon from 25th may 2020. I received the following email after I submitted original invoices. Pls help me in reinstating my account.
*******************************************************
Dear VINAY AGGARWAL,
We received your submission but do not have enough information to reactivate your listings at this time. We cannot accept this invoice because we are unable to verify the supplier.
What happens now?
Your listings for the below item(s) will remain inactive. If we receive more complaints about your listings, we may deactivate your Amazon seller account.
ASIN: B07ZY15X1Z, B07L6Z8285, B00MZWYDZO
You can view your account
Hi Vinay,
Kindly share the Suspension Email and copy of POA that you have submitted to Amazon at amazingmarketer24@gmail.com
SIR,
My amazon account is suspended to inauthentic product and i appealed 3 times but all in vein .
please help me how to get out this problem.Please to solve the problem.
the details has been mailed to plesase help.
the details are below:-
Submission
June 6, 2020 7:02 PM IST
Additional information
i have provided the name distributer for ncert in 1)and then i provided the
screen name of disbuters name in the list and i have provided letter from
whom i have taken books.
and i enclosed one letter please check list.
this last set of document which i can give you so see my case and release
my payment .
Attached
?? NameofwholesaleAgentsnew.pdf
?? Screenshot (1).png
?? CamScanner 06-06-2020 15.23.17.pdf
?? n s file.docx
?? file1.docx
Submission
May 29, 2020 11:37 AM IST
Additional information
sir,
i am providing you with the invoice copy and document file with the details
of the invoice and details of every thing.
please provided me the resolution and help me because i am new to this
platfrom.
please provided a quick resolution .
thanking you and waiting for a positive reply…
Attached
?? ns2.pdf
?? Screenshot_20200529-103312.jpg
?? Screenshot_20200529-103718.jpg
?? Screenshot_20200529-103803.jpg
?? Screenshot_20200529-103917.jpg
?? Screenshot_20200529-112814.jpg
?? file1.docx
Submission
May 24, 2020 12:49 AM IST
Additional information
i am attaching the letter and invoice copy .
please make it fast as it is kill my sales amazon and as wel the lock downing
is going in our area .so i beg to request you to restart account.
Attached
?? file1.docx
?? IMG-20200110-WA0011.jpg
?? IMG-20200110-WA0009.jpg
?? IMG-20200110-WA0016.jpg
Submission
May 23, 2020 12:14 PM IST
Additional information
I have submitted wrong details of the invoice so forgive and give chance
reentry documents .
And apart from that I entry product through your portal add product
system .
So please give a chance to reactivate my account and start business with
you as it is a prime business time for books.
Please help me do so.I would be helpful from your side.
Attached
?? IMG-20200110-WA0009.jpg
?? IMG-20200110-WA0011.jpg
?? IMG-20200110-WA0016.jpg
Submission
May 22, 2020 11:35 PM IST
Attached
?? sanjay (1).pdf
?? The issue date on the document is visible.
?? The product name of all ASINs are visible on the document(s).
?? The document(s) reflect your sales volume for at least the past 365 days.
?? The document(s) contain contact information for your supplier, including
name, phone number, address, and website.
the replie from amazon 2nd appeal
Dear Seller,
We received your submission but do not have enough information to reactivate your account at this time. We cannot accept this invoice because we are unable to verify the supplier.
Please respond to this email with documents to verify your supplier
Hi Uttam, Solution have been provided to you over the call. GOOD LUCK??
Hi Sorabh ji,
I am facing the same problem. I have submitted original genuine invoices but getting the same reply as mentioned above.
So can u help me also in appealing amazon.
Thanks in advance
Vinay Aggarwal
Mob no. 9013433014
Dear Vinay,
Reply has already been given on another comment.
Dear Sorabh ji ,
I am faceing the same problem.I am a new seller in amazon and I don’t have invoice. Kindly suggest me what to do.
Dear Gautam,
Kindly download the sample POA provided in the article above and edit it to include your specific details. Remove all the listings for which you do not have brand authorization and invoices and submit the POA to Amazon.
In case you require a professionally written POA from my team of experts, you can refer the link ?? https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement for the process.
Dear Sir, Can you please help me i have already appeal 3 time about it but could not active it can you please help me Sir,
Appeal history
Submission 3
May 20, 2020 12:33 AM +04
Additional information
Dear Amazon seller performance,
I am writing to you today in reference to your latest email regarding greater details with regards to our appeal. I do understand due to the nature of my items that there are many counterfeits on the market. I want to make this perfectly clear that my inventory are 100% original.
Root Cause of the issue:
Buyers made complaints regarding inauthentic mainly caused by items condition due to damaged during transportation which may cause (Eyeshadow) color cube damage.
Greater detail on actions we have taken to resolve issues.
Clients that have complained have been contacted and issued a full refund.
I have permanently deleted all of our listings for these ASINs and related ASINs or products from Amazon to ensure that this problem will never occur again.
I also reviewed my entire inventory for items that may be in violation of Amazon
Hi Ali, Kindly forward the suspension mail at amazingmarketer24@gmail.com
Ok Sir , I have done Email of the first mail which i recd from Amazon
Hi Ali, the solution has been mailed to you. Kindly check your inbox. GOOD LUCK!
sir please help me my account deactivated .how to make poa please help in this. i m adding all details which amazon send me.
Hello,
— Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights.
— Greater detail on the root cause(s) of the infringement.
— Greater detail on the actions you have taken to resolve the infringement issues.
— Greater detail on the steps you have taken to prevent infringement going forward.
— Greater detail on why you believe an error has occurred.
Has your account been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
sir i dont have any invoice of the product. and i have by mistake copied other seller listing
Hi Neha, Your account has been suspended due to
Hello,
— Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights.
— Greater detail on the root cause(s) of the infringement.
— Greater detail on the actions you have taken to resolve the infringement issues.
— Greater detail on the steps you have taken to prevent infringement going forward.
— Greater detail on why you believe an error has occurred.
Has your account been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
— How your listing(s) have not violated the brand
Hi Meena, Your account has been suspended due to
sir i have already sended poa to amazon team but they have rejected it. after that they sended this message which i have sended to you. sir i have buyed that products without invoices .so dont have invoices also they want to know proper information about thi too-
Kindly share the Suspension Email and copy of POA that you have submitted to Amazon at amazingmarketer24@gmail.com Will check and revert.
Same issue ith us we sent the POA and we recived the same reply folr Greater details from the Amazon
Hi Gurvinder,
Kindly forward the suspension mail and POA that you have submitted to Amazon at amazingmarketer24@gmail.com I will review and try to provide the solution.
Hello,
Recently, we have received complaints about the authenticity of the listings below. As a result of these complaints, your account has been temporarily deactivated. At this time, funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Title: Certified Six Sigma Green Belt Handbook, 2/E
ASIN: 9332559392
Title: C++ How to Program (9th Edition) [Paperback]
ASIN: 8120349997
Why?
Amazon prohibits the sale of counterfeit products. To learn more, please review Amazon
Dear Chandan,
Kindly download the sample POA and edit it with your details, identified reasons for the suspension, and corrective steps taken. And submit it to Amazon after taking the corrective measures.
I submitted the POA but still not resolved. Is there any option to withdraw funds. Please share your contact details or call me on my number, if possible.
Hi Chandan, You can’t withdraw your funds at present. Amazon release the funds after 90 days. You can mail me at amazingmarketer24@gmail.com
Dear seller,
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):
You are offering items that may be inauthentic. A list of these items is provided below.
Please send us the following information:
— Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
— If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
— If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
— Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
————————————-
ASIN: B08578B1YR,B08578FXQK,B08578P7TV
————————————-
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If we do not receive the requested information, you may no longer sell on Amazon. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.
We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
You can view your account
Hi Pooja, Solution has been mailed to you. GOOD LUCK!
Pooja Goswami u r account has been activated or not .. I to have a same problems
Hello sorabh ji..
I’ve recieved a mail from amazon a week ago which i am sharing below.
I replied to them that I do not have an invoice but I am selling 100% Genuine Product.
Then I got another mail from Amazon which I am sharing with you, please help me.
At this time my seller account is in active status.
1st email from amazon:-
Hello,
Why did I receive this message?
In order to ensure the authenticity of items for sale on Amazon, we are reviewing your inventory for the ASIN listed below. Your listings are still active, but we would like to work with you to complete our review. When you reply to this email, do not delete this code: {amazon.pqref.ceb99933b2b78cd8371e4d996685c8c7}
ASIN: B07DKWL6VZ
TITLE: Organ Vardhman Art and Craft Machine Needles Set of 5 Pack + 1 Sewing Tailor Measuring Ruler Tape
What happens now?
Within 7 days, please reply to this email with the following:
Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
Contact information for your supplier, including name, phone number, address, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
How do I send the required information?
Please submit this information by replying to this email. When you reply to this email, do not delete this code: {amazon.pqref.ceb99933b2b78cd8371e4d996685c8c7}
What happens if I do not send the requested information?
If we do not hear from you within 7 days, or we are unable to confirm the information you provide, we may remove your listings.
2nd mail from amazon:-
Dear Seller,
Your plan does not sufficiently address Inauthentic complaints. The items we received complaints about are at the end of this email.
Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take Inauthentic complaints seriously.
Learn more about our policies in Seller Central Help:
–Prohibited Seller Activities and Actions (https://sellercentral.amazon.in/gp/help/200386250)
–Product Detail Page Rules (https://sellercentral.amazon.in/gp/help/200390640)
–Condition Guidelines (https://sellercentral.amazon.in/gp/help/200339950)
How do I reactivate my account?
To reactivate your selling account, please reply to this email with an updated plan. If it sufficiently addresses the policy violation, we will reinstate your account.
To be sufficient, your plan must:
–Include more details about the steps you have taken to prevent similar complaints.
–Describe how you will prevent complaints, not just how you will react to them.
–Show that you have taken responsibility for the complaints. Based on our investigation, this complaint was not caused by issues out of your control or anti-competitive behavior.
What happens if I do not send the requested information?
If we do not receive the requested information, your account may be deactivated.
We
Hi Yusuf, I have replied the solution on your email. GOOD LUCK ??
Dear Seller,
We received your submission but do not have enough information to reactivate your listings at this time.
Please send the following information for the items listed at the end of this email:
— Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
— If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
— If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
— Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
How do I send the required information?
Please submit this information to pq-seller-assessment@amazon.in.
What happens if I do not send the requested information?
If we do not receive the requested information, your listings will remain deactivated. If these problems persist, we may deactivate your Amazon seller account.
You can view your account
Hi, Kindly forward the your submission that you have submitted to Amazon at amazingmarketer24@gmail.com. Will check & revert!
Mera account suspended ho gya mujhe ye mgs aaye , please mein kese plain of action bana k du
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why did this happen?
We arrived at this decision because we were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
ASIN: B07WSCK1N2, B07WSCK1N1, B07YRVKDPX, B07XGRLL2G, B07XMMWYL2, B06XXNHKJV, B019Z30DLS, B0779YWP79, B07CZJXHJN, B07WV3B4Q4.
You can view your account performance and more details on the ASIN(s) at (https://sellercentral.amazon.in/performance/dashboard?reftag=email_block) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
We’re here to help.
If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral.amazon.in/gp/help/external/201361070).
How do I reactivate my account?
To reactivate your selling account, please send us the following:
A plan of action that explains:
— The root cause(s).
— The actions you have taken to resolve the notices of infringement or violation of Amazon’s policies.
— The steps you have taken to prevent infringement or violating Amazon’s policies.
For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff. These documents must be authentic and unaltered.
How do I send the required information?
Please submit this information by clicking the
Hi Monika,
Solution aap ko mail kar dia hai. Check your inbox. GOOD LUCK ??