39 thoughts on “Amazon Account Suspension – Intellectual Property Complaint: Plan of Action and Appeal

  • Hello,

    Your Amazon selling account will remain deactivated. Your listings have been removed. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

    Why did this happen?
    One or more of your listings may be infringing the intellectual property rights of others and the appeal you provided did not adequately address the intellectual property infringement.

    We’re here to help.
    If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral.amazon.in/gp/help/external/201361070).

    How do I reinstate my account?
    Please provide one of the following:

    — Proof of product authenticity (e.g., invoice, Order ID, or letter of authorization). It must clearly prove that your products do not infringe on the intellectual property of the rights owner.

    OR

    A plan of action with the following:
    — Greater detail on the root cause(s) of the infringement.
    — Greater detail on the actions you have taken to resolve the complaint.
    — Greater detail on the steps you have taken to prevent infringement going forward.
    — Greater detail on how your account has complied with our policy.
    — Greater detail on evidence or examples that demonstrate that your account has complied with our policy.

    Has your account been deactivated in error?
    If you believe there has been an error, please tell us why. Your explanation should include the following information:
    — How your listings have not violated the brand’s intellectual property.

    Where do I send this information?
    Please submit this information by clicking the Appeal button on Account Health (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_mpa).

    What happens if I do not send the requested information?
    Please ship any open orders. This usually takes about 90 days. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.

    You can view your account performance (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_mpa) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

    — iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
    — Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en

    ————————————-
    Complaint type: TrademarkComplaintCounterfeit
    ASIN: B08BYD2J68
    B09185PBGP
    B0827GQTL7
    B0827H5TMR
    B0827GYDP4
    B0827HBX74
    Sincerely, Project Zero Team Amazon.in

    Please help me sir family problem please.

  • We once owned a jewelry account. But we had suspended it, so we opened another account without closing the account completely.

    The old account is completely closed and the data is also deleted but to activate the new account we want to appeal the plan of action. Please help.

  • Aftr send POA still my account is not get active bcoz of not hving required doc.

    Plz check the mail i recive agn frm amazon n help me plz sir.

    Dear Zaid khan/ExclusiveAlmaas,

    We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):

    We’ve reviewed your appeal and see that there is no documentation attached.
    Please respond to this email with copies of invoices, receipts, contracts or delivery orders from your supplier.

    You are offering items that may be inauthentic. A list of these items is provided below.

    Please send us the following information:
    — Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
    — If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
    — If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
    — Contact information for your supplier, including name, phone number, address, email, and website.

    You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

    Please also send us the following information:
    A plan that explains:
    — The reason you are listing products that you are not approved to sell
    — Steps you have taken to resolve this issue
    — How you will prevent this issue in the future

    Here are a few things to consider as you work on resolving this:
    — Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
    — Packaging: Is the product in its original packaging as listed on Amazon?

    When creating your plan, be clear, concise, and as specific as possible. Focus on the facts and events that led to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission.

    ————————————-
    ASIN: B07988JW3G
    Brand: Makeup Revolution
    Title: Makeup Revolution Re-loaded palette – Iconic Fever (Reloaded Eyeshadow Palette)

    ASIN : B0852ZLWJY
    Brand : Spawake
    Title: Spawake Anti Aging Face Serum with Vitamin E, Age Solution Intensive Serum, 30ml

    ASIN : B09F6TS5P5
    Brand : Morphe
    Title : Morphe Original James Charles Artistry Palette – 39 Eyeshadows and Pressed Pigments – Crazy Colorful, Deeply Pigmented Shades – Matte, Metallic, and Shimmer shades
    ————————————-

    How do I send the required information?
    Please submit your appeal by following the instructions on the Account Health page in Seller Central (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq)

    What happens if I do not send the requested information?
    If we do not receive the requested information, you may no longer sell on Amazon.

    We’re here to help
    You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.

    You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
    Abuse Escalations, Customer Trust and Partner Support

    • Hi Zaid,

      Amazon has become extremely strict now and it is rare that Amazon will reinstate the account if you can not approve that you were selling authentic products and share all the required documents.

      Only way is to submit a strong POA explaining the following in detail:
      — The reason you are listing products that you are not approved to sell
      — Steps you have taken to resolve this issue
      — How you will prevent this issue in the future

      I cannot comment on why your POA was rejected since I have not seen it. You can mail the POA to me at amazingmarketer24@gmail.com Once I see the POA, then I may be able to share insights regarding the same.

      If you require a professionally written POA from me or my team, you can follow the process here https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement

  • we need sample POA Intellectual Property Complaints. I do not even have a authorization letter but i have invoice of product .

    • Hi Look Plus,

      Sample POA is already available for download above, at the end of the article.

      Also, if you have printed invoices from authorized supplier, you can prove that the products were authentic. However, if you do not have the brand authorization letter, then it is still an intellectual property violation.

      And best would be try and contact the brand owner or the person who has filed a complaint and request them to retract their complaint.

      Once you have done that, then submit a POA explaining everything, why you made this violation, how you have rectified it and what you will do in future to prevent such issues from happening.

      All The Best

      • Hy sir, same problem got(intellectual property) it ,i have try to contact them by mail, but he is not response for this. plz help………for this problem that how to remove this complaints.

  • Hello sorabh ji
    my Amazon account is deactivated Due to Received Intellectual Property Complaints.
    Please Help me.

    Thanks and regards
    Komal

  • Hello Sorabh ji
    my Amazon account has been suspended due to compliance policy violation.
    I need your help. I would be grateful.

    Thanks and regards
    Komal

  • Dear Sir,
    I face one complaint against me Intellectual Property Complaints reason “Design Right” Infringement
    So please help me.

  • GOOD MORNING SIR,
    My Amazon Account is suspended. I received a mail from Amazon. I need to submit a plan of action. Please advice me for the same.

    Dear Seller,

    Greetings from Amazon.

    This mail is to inform you that we have suppressed your offer for the ASINB07P54JSQ9 due to the negative reviews received from verified customers.

    Title:BRAND.COM Compatible for VIVO V15 PRO Fast Charging HIGH Speed Mobile Data Cable

    Website: https://www.amazon.in/dp/ B07P54JSQ9

    Customer Reviews: ———————-
    i got empty parcel|sad
    Thuuuuuuu…|Thuuuuuuuu……|Very bad quality
    dont buy this product.utter waste|Data cable
    ———————-

    Based on these reviews, we request you to provide the below information so that we can review the offer for reinstatement:

    1. Check if there is any quality issue in your existing inventory and confirm
    2. Provide a Plan Of Action to avoid such instances in future.

    Awaiting your response.

    Thank you,

    • Hi Vichitra,

      I would advise you to close the listings first. And then submit a Plan of Action to Amazon explaining the following:
      1. The issues in your product that caused such negative reviews
      2. How you will prevent such complaints in future
      Include that you have removed the listings and will be investigating the issue further.

      Also, if you have responded to these customers and resolved the issue, then you may mention that as well.

      You need to convince Amazon that you have taken steps to prevent any of such issue in future with any of your listings.

  • Hello Dear Sir My Amazon Account Is suspended reason hai
    Potential intellectual property misuse
    help me sir please

  • Dear Sir
    mere account pr iski complain hai Product Authenticity Complaints
    two asin toh open ho gye 4 asin blocked hai or mera account suspend hai reactivate ke liye ka kru

  • My account is suspended due to copy infringement, kindly suggest me for further action or contact me.

    Regards,
    Tejveer Singh
    M. 9899122054

  • Hello Sir,
    Many seller mapped my listing i send letter to all but no one remove please help what can i do

    • Hi Priya,

      Kindly share the ASIN of the listing. Also, need more information:

      Is the product generic or branded?
      If branded, is it your own brand?

  • hello sir
    i need POA for my acount is suspend. i m new in online seller. that way i dont know about the rual. i m share my prize on a brand product. and that brand proson is repot my acount. and my acount is suspend. i need help. i dont now what to do.

  • i face one complaint against me Intellectual Property Complaints reason Infringement from brand 123 my question is that i check ukipo 123 trade mark register in class 9,25 but he file complaint against product which is class 10 in trade marks then what i need to do

    • Hi Awais, You have to submit the POA for your actions, you cannot challenge other sellers claim. You can’t prove them wrong. You have to prove yourself right. GOOD LUCK ??

  • Dear sir i have sent the POA yet my account is still suspended and not get any response. My POA was :-
    Dear Team Amazon,

    We are really thankful for the response which we have got for our plan of action.

    GREATER DETAILS ON THE ROOT CAUSES AND ACTIONS WHICH WE HAVE TAKEN FOR RESOLVING COMPLAINTS:

    Root Cause Analysis:

    We only sell products which are genuine and procured with proper GST invoices. We procure products in bulk so at times we get bulk packing which is different from retail packing. At times customer don’t find the manufacturer label or tag with packing, but the product is totally authentic and genuine. This causes some customer to raise concern about product authenticity.

    We procure all products with proper GST invoices in new and original condition.

    Steps we are taking to resolve the complaint:

    1. All current stock in inventory is physically double checked in storage to make sure they are 100% free from defects.

    2. We have proper and genuine GST invoices and authorization documents for all the products which we are procuring from authentic suppliers and importers.

    3. In future, we will not procure in bulk packing, so that customer would not feel that they have got inauthentic products. We usually take all the precautionary measures in advance itself so that our customer remains happy with the product.

    4. The additional steps taken are that we have made sure that the stocks we buy are of the latest batch number so that the customer gets a product which is recently packed.

    5. REGULAR INVENTORY REVIEW / MONITORING: We have implemented a process which will be held every week in which review of inventory and listings would be done, so that in future no listings complaint would ever occur on our account.

    6. Items will be carefully tested in all aspects. Following Check Points we had made:

    i. Procuring Stage Check
    ii. Warehouse Check
    iii. Packing Stage Check
    iv. Final Check

    7. We have re-verified all of our supplier and their stocks.

    8. We have updated our packaging for products and now packing is as accordance to Amazon condition guidelines.

    Details how we will prevent similar complaints:

    a. To avoid this we have also read the guidelines of Amazon listing conditions.

    b. We have upgraded our packing so that product would go intact to customer. We have decided to procure Amazon

    • Hi Saurabh,

      Just saw your query. It had somehow landed in the spam folder.

      Is your account still suspended? When did you submit the POA?

  • Hi sir,

    we need sample POA for Apologies letter for seller. we have mapped other seller product and want to write apologies letter to seller perhaps he would draw his claim of policy violation.
    Request you sir please send a letter so we can send to seller.
    best regards!
    Sriram

    • Hi Sri Ram,

      You can reach out to other sellers with normal email mentioning your apology. But do remember one thing, most of the sellers claim for policy violation to eliminate competition and these sellers themselves use listings of other sellers. Also, your complain has already been submitted into Amazon systems so only seller performance team can reinstate your account. So, I would recommend you to analyse the fault and write an effective Plan-of Action to Amazon seller performance team. ALL THE BEST !!

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