Hi Mamatha .. i’ve similar case (Oct 2023). Was wondering if can get some guidance?

Hi Zohra,

Is there any activity you are aware of that may have caused this?

Examples:
– Providing incorrect information when creating the account
– Fake Orders or Fake Reviews
– Trying to boost organic rankings using fraudulent methods
– Getting external traffic
– Were you selling something not allowed, or a copy product?

Kindly share all possible details so that I can advise accordingly!

Thanks,
Sorabh

Your Amazon seller account has been deactivated in accordance with section 3 of “Amazon Business Solutions Agreement.” Your listings have been removed.

Why did this happen?
We took this measure because we believe your account may have been used to engage in prohibited, illegal, or fraudulent activity. This is a violation of “Amazon Business Solutions Agreement”:
https://sellercentral.amazon.com/gp/help/external/G1791/?ref=us_sel_em_blk_l1 _bsa

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
— An explanation for the activity occurring in your account.
— Evidence or examples that demonstrate your account complies with our “Amazon Business Solutions Agreement.”

How do I send this information?
Submit this information in Seller Central help:
https://sellercentral.amazon.com/performance/dashboard/?ref=us_sel_em_blk_l2 _dsh

We’re here to help
If you have questions about this information, please reference the “Seller Code of Conduct”:
https://sellercentral.amazon.com/gp/help/external/G1801/?ref=us_sel_em_blk_l3_coc

After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account. If we again find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.

You can view your account performance by visiting “Account Health”:
https://sellercentral.amazon.com/performance/dashboard/?ref=us_sel_em_blk_l5_dsh
You can also select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
— Download iOS App:
https://itunes.apple.com/us/app/amazon-seller/id794141485
— Download Android App:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US
Amazon.com

Please help send plain of action

Hi Zaid,

Replied to your email. I have asked for few more details over mail. Kindly respond to that.

Thanks,

Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement.
We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal. Funds in your account will be available after any A-to-Z claims or chargebacks are deducted. This usually takes about 90 days.A list of these items is at the end of this email.

Why is this happening?
You have not sent us the information we requested in order to address the complaints we received about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

How do I reactivate my account?
To reactivate your selling account, please send us the following information:
1. Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below.
— These documents must reflect your sales volume during the last 365 days.
— Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
— You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

2. A plan of action that explains:
— The issues that you believe caused the complaints about the authenticity of your items.
— The actions you have taken to resolve the issues that caused the complaints about the authenticity of your items.
— The steps you have taken to prevent future complaints about the authenticity of your items.

When creating your plan:
–Review your communications from buyers to better understand why the customer perceived your items to be inauthentic, and provide an explanation for the issues that led to complaints about the authenticity of your items.
–Be clear, concise, and as specific as possible. Focus on the facts and events that led to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission.
–Do not limit your plan to issues with specific orders. Instead, focus on the general practices you will adopt to prevent this type of issue in the future, considering the following questions:
–Sourcing: Are you sourcing the product from a trusted supplier that sells authentic items?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
–Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?
–Review your communications, reviews, and feedback from buyers to better understand the issues.
–Be as specific as possible in your plan.
–Do not limit your plan to issues with specific orders.

If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com.

We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
If you have FBA inventory of these items, they will be destroyed at your expense.
We’re here to help.
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).

Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue and we will investigate your concern (for example, a complaint created by a competing Amazon seller).
————————————-
ASIN-B07T512Y2G
-FLAIR FC 837 Desktop Series Electronic CALCULATORS
——————————
ASIN-B00A0MYXA6
-Pentel Arts Sign Pen with Brush Tip, Black Ink – 1 Pack (SES15NBPA)
——————————
ASIN-B08L6P4994
Pierre Cardin Twist Refill (Blue), Set of 10 Pieces
————————————-
Sincerely, Merchant Review Team, Amazon.in

We are distributors of these 3 brands, and we have invoices of product and authorize distributor letter

Dear Asim,

The reply from Amazon clearly says that they are unable to verify the supplier. So you need to submit more proof showing that you purchased genuine products from authorized supplier or your supplier purchased from an authorized source.

For this you need to submit Contact information for your supplier’s supplier, including name, phone number, address, email, and website.

Also, you need to provide brand authorization letter for the products in question to prove that you are authorized to sell them.

If you do not have these documents, are selling generic products through brand listings or selling copy products, then, it is a policy violation and you need to detail out the following in your POA.

1. Root Cause of causing IP violation and selling counterfeit products: Why you made this mistake and what other mistakes you have done that caused account suspension.
2. Corrective Steps taken to resolve the issue: Every possible step (small or big) you have taken to correct your mistake including apology to the brand.
3. Preventive actions taken so that it does not happen in future: Everything that you will be doing in future to make sure that it is not repeated.

Note: Do not blame customers, other sellers or Amazon in any way in the POA.

Also, you need to submit a proof of how you will comply with Amazon policies in future.

If you require further professional assistance for the same, you can look at our Amazon Seller Account Reinstatement Service at 👉 https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement.

Please respond to this email with documents required from your supplier’s supplier:
— Copies of invoices, receipts, contracts, delivery orders, E-Way Bills (if any applicable) and relevant extract of GSTR2A document or authorization letters from your supplier’s supplier issued in the last 365 days.
— If you are not the brand owner, provide an authorization letter and a complete set of documentation to prove a valid supply chain.
— If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
— Contact information for your supplier’s supplier, including name, phone number, address, email, and website.
— Item description

You can only send .pdf, .jpg, .png. or .gif files. These documents must be authentic and unaltered. You may remove pricing information, and you may remove unrelated transactions from the GSTR2A document, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

How do I send the required information?
Please send the required information by replying to this email.

What happens if I do not send the requested information?
If we do not receive the requested information your account may remain deactivated.

We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).

You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

————————————-
ASIN: B08HXW3XP6
ASIN: B08TH18G7H
ASIN: B08KPJ2RCV
ASIN: B08TH18G7H
ASIN: B08KPY9FWQ
————————————-
Sincerely,

Seller Performance Team
https://www.amazon.in

Please let me know your mobile number

Dear Jwalantham/Jwalantham Enterprises,

We received your submission but do not have enough information to reactivate your account at this time. We cannot accept this invoice because we are unable to verify the supplier.

To reactivate your account, please send the following information:
1) Copies of additional invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the bottom of this email:
–These documents should reflect your sales volume during the last 365 days.
–Please include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

2) An updated plan of action that explains:
— Greater detail on the issue(s) that you believe caused the complaints about the authenticity of your items.
— Greater detail on the actions you have taken to resolve the issue(s) that caused the complaints about the authenticity of your items.
— Greater detail on the steps you have taken to prevent future complaints about the authenticity of your items.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

How do I send the required information?
Please submit this information by replying to this email.

What happens if I do not send the requested information?
If we do not receive the requested information, your account may be deactivated.

We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560).

You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

————————————-
ASIN: B0081PLKS2 , B00DMCL5XY , B00IO3KM12

————————————-
Sincerely,

Seller Performance Team
Amazon.in
https://www.amazon.in