Your Amazon selling account will remain deactivated. Your listings have been removed. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?
One or more of your listings may be infringing the intellectual property rights of others and the appeal you provided did not adequately address the intellectual property infringement.

We’re here to help.
If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral.amazon.in/gp/help/external/201361070).

How do I reinstate my account?
Please provide one of the following:

— Proof of product authenticity (e.g., invoice, Order ID, or letter of authorization). It must clearly prove that your products do not infringe on the intellectual property of the rights owner.

OR

A plan of action with the following:
— Greater detail on the root cause(s) of the infringement.
— Greater detail on the actions you have taken to resolve the complaint.
— Greater detail on the steps you have taken to prevent infringement going forward.
— Greater detail on how your account has complied with our policy.
— Greater detail on evidence or examples that demonstrate that your account has complied with our policy.

Has your account been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
— How your listings have not violated the brand’s intellectual property.

Where do I send this information?
Please submit this information by clicking the Appeal button on Account Health (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_mpa).

What happens if I do not send the requested information?
Please ship any open orders. This usually takes about 90 days. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.

You can view your account performance (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_mpa) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

— iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
— Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en

————————————-
Complaint type: TrademarkComplaintCounterfeit
ASIN: B08BYD2J68
B09185PBGP
B0827GQTL7
B0827H5TMR
B0827GYDP4
B0827HBX74
Sincerely, Project Zero Team Amazon.in

Please help me sir family problem please.

Hy sir, same problem got(intellectual property) it ,i have try to contact them by mail, but he is not response for this. plz help………for this problem that how to remove this complaints.

Hi Sapan,

Already replied on email.

Thanks,

The old account is completely closed and the data is also deleted but to activate the new account we want to appeal the plan of action. Please help.

Hi Zaid,

Amazon has become extremely strict now and it is rare that Amazon will reinstate the account if you can not approve that you were selling authentic products and share all the required documents.

Only way is to submit a strong POA explaining the following in detail:
— The reason you are listing products that you are not approved to sell
— Steps you have taken to resolve this issue
— How you will prevent this issue in the future

I cannot comment on why your POA was rejected since I have not seen it. You can mail the POA to me at amazingmarketer24@gmail.com Once I see the POA, then I may be able to share insights regarding the same.

If you require a professionally written POA from me or my team, you can follow the process here https://amazingmarketer.in/services/suspended-amazon-seller-account-reinstatement

Plz check the mail i recive agn frm amazon n help me plz sir.

Dear Zaid khan/ExclusiveAlmaas,

We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):

We’ve reviewed your appeal and see that there is no documentation attached.
Please respond to this email with copies of invoices, receipts, contracts or delivery orders from your supplier.

You are offering items that may be inauthentic. A list of these items is provided below.

Please send us the following information:
— Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
— If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
— If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
— Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

Please also send us the following information:
A plan that explains:
— The reason you are listing products that you are not approved to sell
— Steps you have taken to resolve this issue
— How you will prevent this issue in the future

Here are a few things to consider as you work on resolving this:
— Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
— Packaging: Is the product in its original packaging as listed on Amazon?

When creating your plan, be clear, concise, and as specific as possible. Focus on the facts and events that led to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission.

————————————-
ASIN: B07988JW3G
Brand: Makeup Revolution
Title: Makeup Revolution Re-loaded palette – Iconic Fever (Reloaded Eyeshadow Palette)

ASIN : B0852ZLWJY
Brand : Spawake
Title: Spawake Anti Aging Face Serum with Vitamin E, Age Solution Intensive Serum, 30ml

ASIN : B09F6TS5P5
Brand : Morphe
Title : Morphe Original James Charles Artistry Palette – 39 Eyeshadows and Pressed Pigments – Crazy Colorful, Deeply Pigmented Shades – Matte, Metallic, and Shimmer shades
————————————-

How do I send the required information?
Please submit your appeal by following the instructions on the Account Health page in Seller Central (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq)

What happens if I do not send the requested information?
If we do not receive the requested information, you may no longer sell on Amazon.

We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.in/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.

You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Abuse Escalations, Customer Trust and Partner Support

Hi Look Plus,

Sample POA is already available for download above, at the end of the article.

Also, if you have printed invoices from authorized supplier, you can prove that the products were authentic. However, if you do not have the brand authorization letter, then it is still an intellectual property violation.

And best would be try and contact the brand owner or the person who has filed a complaint and request them to retract their complaint.

Once you have done that, then submit a POA explaining everything, why you made this violation, how you have rectified it and what you will do in future to prevent such issues from happening.

All The Best

hello sir
I need poa for Product Policy Compliance.please help i need help .
my email id is neelmkumari0600@gmail.com

Hi Komal,

Apologies for delayed reply. Hope you have already found the solution.

If not, kindly forward the suspension mail at amazingmarekter24@gmail.com and I will try to suggest a solution based on that.

All The Best,