Hi,

In general, the Reimbursement for all undelivered shipments and eligible customer rejected shipments in a month are processed within 45 days from last ship date in that month.

Amazon will also notify you through email if there is any such reimbursement.

Details of Reimbursements issued against Undelivered Orders for any given month can be checked by downloading the report here -> https://sellercentral.amazon.in/reports/Undelivered_Order_Reimbursement_Report

You can further contact seller support and confirm if those orders are eligible for reimbursement.

Good Luck!

Details of Reimbursements issued against Undelivered Orders for any given month can be checked by downloading the report here -> https://sellercentral.amazon.in/reports/Undelivered_Order_Reimbursement_Report

Amazon will also notify you through email if there is any such reimbursement.

In general, the Reimbursement for all undelivered shipments and eligible customer rejected shipments in a month are processed within 45 days from last ship date in that month.

Hi Silicon Products,

Amazon will refund the Easy Ship charge for 92% of the orders. However, it is the latter 92% that will be eligible for reimbursement. So, if you sold 100 products then first 8% i.e. the first 8 rejected orders are NOT eligible for reimbursement. If you still get rejected orders after that threshold of 8% is crossed, you will get refund for those orders.

Ex. If you sold 100 orders.. and you get 92 return orders. You don’t get refund for all the 92 rejected orders from Amazon.
Since first 8% is not eligible for refund, you will be reimbursed for only 92-8 = 86 cancelled/rejected orders.

In case you still have any confusion, do let me know.